University Oaks Frequently Asked Questions
What are your COVID-19 protocols?
The health and wellness of our residents is our top priority, please see below for more information.
Are there individual leases?
Yes! Each applicant completes their own application and lease and is responsible for his/her own rental installments. We offer individual liability leases.
Do you allow pets?
Yes! Your furry friend is welcomed at University Oaks. Please click the link below to see our Pet Policy.
Do you allow service animals?
We sure do, please contact the on-site team for more information about registering your animal.
How long are the leases?
University Oaks offers a variety of lease terms based on availability and floor plan! We offer Academic term leases (Mid August- Mid May), Full term leases (Mid August- July), Fall Term Only (Mid August- Mid December), and Short Term Options (contact office).
Do you provide roommate matching?
Come to us with friends in mind or allow us to match you up-- your choice! We give the power to choose your unit and roommates in your application. We can also match you up with a compatible roommate based on the profile you complete in the application process. *unit and roommates subject to change without notice
Are the apartments furnished?
We have both furnished and unfurnished options! Our furnished options come with a bed, dressers, desk, chair, couch, chair, coffee table, and side table.
Are utilities included?
Yes! There are no utility bills at University Oaks. All utilities are included (water, cable, internet, gas, electric). There are no caps or additional fees.
Is there onsite Maintenance?
Yes, we have a great maintenance team to address your needs. Have an issue after-hours, we have a on call team ready to assist.
Do I have to live on campus at UTSA?
No, on campus living is currently not required, but highly encouraged. Additionally, students who choose University Oaks have no meal plan requirement which adds up to a huge savings and food freedom. University Oaks is the only on campus apartments!
Are UTSA residence halls Co-Ed?
Yes, residence halls and communities are Co-ed. Individual units are assigned to same gender types unless gender inclusive housing is selected. Individual units can be assigned as co-ed units in University Oaks. If you would like a co-ed unit at University Oaks, please reach out to firstname.lastname@example.org and we will be happy to go over our options!
Does University Oaks have mail delivery?
Yes, we each student has a mail box shared with their roommates. Packages are delivered to an Amazon Hub accessible 24 hours a day with a private code.
Is there a lease termination/cancellation policy?
Please see the lease agreement for the policy and requirements.
If I don't like my roommate can I change rooms?
Yes, if the request is made 30 days prior to move in and there is space available there is no charge to change rooms. If during the school year, a roommate mediation would take place with out Director of Residence Life and at that time she will determine the need.
Can I change my lease term?
Yes, if the request is made 30 days prior to move in.
What is my address for mail and packages?
Where do I go for housing tours?
University Oaks Leasing Office: 6707 UTSA Blvd San Antonio, TX 78249 -- Call for gate code upon arrival.
Where do I send my check or money order for rent?
University Oaks Administrative Office: 6685 UTSA Blvd San Antonio, TX 78249